How to send something back to Nexzey GadgetX and how you get your money back. Replace the placeholders in square brackets before launch.
Return any unopened item within 7 days of delivery for a full refund. The item must be in its sealed retail packaging with all accessories.
Tell us within 48 hours and we replace the unit at our cost, including return pickup. Record an unboxing video where you can — it makes the claim instant.
Within the warranty term printed on the product page, we repair or replace through our own warranty desk. Physical damage, liquid damage and unauthorised repairs are not covered.
Opened earphones and earbuds (hygiene), software licences and activated SIM-based devices, unless faulty.
Cash on delivery: bKash or bank transfer within [3–5] working days of the item reaching us. bKash / Nagad: [3–5] working days. Card via SSLCommerz: [7–10] working days, back to the original card.
Message [[email protected]] or WhatsApp [+880 1700-000000] with your order number and a photo.
Placeholder policy — have it reviewed and replace the bracketed values before launch.